IT administration

SmartTECS Intelligently connected.
Efficiently controlled.

IT consulting and advisory services

Analysing the individual needs and requirements of a company to find the optimal IT solution

Development of long-term technology roadmaps for the introduction of new technologies in companies

IT process optimisation: Optimisation of existing IT processes to increase efficiency and reduce costs

Advice on compliance with information security standards in accordance with ISO 27001:2022, NIS2 and support with certification preparation

Support in the selection and implementation of industry software and ERP systems

Evaluation and improvement of a company's IT security architecture, taking into account relevant certifications (e.g. ISO 27001) and NIS2 compliance

Digitalisation strategies: development of measures for the successful digitalisation of business processes based on current standards and technologies

IT infrastructure

Planning, installation and configuration of network infrastructures (LAN, WAN, WLAN), including ensuring network security

Management and maintenance of physical and virtual servers, taking into account security requirements and availability

Planning, setting up and managing in-house data centres in compliance with international standards (e.g. ISO 27001, NIS2)

Implementation and management of virtualisation solutions (e.g. VMware, Hyper-V, Proxmox) for efficient use of resources

Planning and management of data storage solutions (NAS, SAN, cloud) with a focus on data availability and security

Backup and Disaster Recovery (ISO 22301): Implementation of backup strategies and disaster recovery solutions based on the ISO 22301 standard for business continuity management

Monitoring networks to ensure availability and protect against threats through continuous monitoring (taking into account NIS2 requirements) and attack detection

Cloud services

Planning and implementation of the migration of local systems to the cloud, based on Azure and AWS best practices

Implementation of software-as-a-service solutions to optimise business processes while complying with security and data protection standards

Provision of infrastructure and platform services (IaaS, PaaS) for the flexible use of computing power and storage space, including ISO 27017 for cloud security requirements

Hybrid cloud solutions: Integrating on-premises systems with cloud services for a seamless hybrid environment and ensuring compatibility

Implementation of security guidelines to protect personal data in the cloud in accordance with ISO 27018 (cloud security) and NIS2 specifications

Analysis and optimisation of costs for cloud-based services and resources, in particular through effective resource management

Provision of cloud services that are flexibly scalable with the company's requirements, with guaranteed high availability

IT support

Provision of a central point of contact (help desk) for processing technical enquiries and problems in accordance with ITIL standards

Remote support to solve problems without on-site visits through the use of modern remote maintenance tools

Provision of teams of technicians for support directly in the company in the event of serious technical problems

Systematic processing and resolution of faults and incidents in IT, incident management, based on proven processes according to ITIL

Training for better utilisation of IT systems and applications to increase security and efficiency

Support in troubleshooting and maintenance of hardware and software, taking into account the applicable manufacturer standards

Defined response and resolution times (SLAs) for IT support to ensure high availability, supported by certified IT management systems (e.g. in accordance with ISO 20000)